If you’ve ever tried to log into Ubisoft Connect, only to encounter the frustrating “Ubisoft service is currently unavailable, please try again later” error, you’re not alone. This error is reminiscent of the one that occurred in Uplay before it was integrated into Ubisoft Connect. The good news is that there are several ways to troubleshoot and fix the issue.
Why is This Happening?
When this error appears, it usually suggests a problem with Ubisoft’s servers or your network connection. However, the issue could stem from several factors, which are addressed below. You might find advice online pointing to different solutions, most of which involve network and connectivity adjustments.
Common Fixes for Ubisoft Connect Login Issues
Check Ubisoft Servers & Network Connection
Sometimes, the error appears because Ubisoft’s servers are temporarily down. Before diving into other fixes, it’s worth checking if there are any service outages on Ubisoft’s end. You can do this by visiting their support website or checking forums for any server-related issues.
If the servers are fine, your internet connection might be the problem.
Reboot Your Router
A simple step, but rebooting your router can often resolve connectivity issues. This helps reset your connection and can clear minor disruptions.
Verify Your Date and Time Settings
Ensure that the date, time, and time zone settings on your computer are correct. Incorrect settings can interfere with online services, including Ubisoft Connect.
Disable IPv6 Protocol
If your internet service provider doesn’t support IPv6, it’s a good idea to disable it. Keeping only IPv4 may resolve the issue.
If you’re unsure how to disable IPv6, you can find guides online or in your network settings.
Disable VPN Connections
VPN services, especially programs like Hamachi (which acts like a VPN), can often block Ubisoft Connect’s ability to authenticate your login.
Disable your VPN connection temporarily and try again.
Turn Off Network-Wide Ad Blockers
Network-wide ad blockers, such as Pi-hole, can sometimes interfere with your connectivity. If you’re using any, disable them temporarily and try again.
Try Using a Different Internet Connection
If none of the above methods work, you could try tethering mobile internet from your phone to log into Ubisoft Connect. Once you’ve logged in, you can revert to your regular internet connection.
Check Your Windows Hosts File
The hosts file on your Windows computer could be misconfigured, especially if you’ve used pirated software in the past. Pirated software often modifies this file to redirect connections, preventing Ubisoft Connect from checking licenses.
Open the hosts file (located in C:\Windows\System32\drivers\etc\hosts) and ensure that it’s clean, with only the default header and no other entries.
Reset Network Settings
Both Windows 10 and 11 offer an option to reset your network settings. This will restore network-related settings to their defaults and can fix connectivity issues related to Ubisoft Connect.
Adjust Security Settings in Internet Properties
Sometimes, adjusting your security settings can help. Open your Windows Internet Properties (which can be accessed via the Control Panel or Windows Settings). Go to the Security tab and lower the security level to “Low”. This might help if the connection is being blocked by overly strict security settings.
Run Ubisoft Connect as Administrator
Right-click on the Ubisoft Connect shortcut and select “Run as administrator”. This ensures the program has the necessary permissions to function correctly.
Still Can’t Log In?
If you’ve tried all of the above and are still facing issues, especially if the problem persists over several hours, days, or even weeks, it’s time for one more step.
Reset Your Ubisoft Account Password
If nothing else works, try resetting your password. Go to the Ubisoft login page, select “Can’t log in?”, and then follow the steps to reset your password. After successfully resetting it, try logging in again with your new credentials.
This should resolve the issue and allow you to access Ubisoft Connect once more.
Conclusion
Login issues with Ubisoft Connect can be frustrating, but most of the time, they can be fixed by adjusting network settings, ensuring correct configurations, or addressing specific problems like VPNs or incorrect host files. By following these troubleshooting steps, you’ll have a better chance of resolving the “service unavailable” error and getting back to gaming in no time. If none of these solutions work, it might be worth reaching out to Ubisoft Support for further assistance.